**Last Updated: January 10, 2025**
Thank you for shopping at **PrimaUrban**! We are committed to providing a seamless and timely shipping experience for all of our customers. Below, you’ll find our shipping policies, including the methods, costs, and delivery times associated with your order.
#### 1. **Shipping Locations**
We currently offer shipping within the **[Country/Region]** and may also provide international shipping to selected countries. If you’re located outside of our standard shipping areas, please contact us at **[Insert Email]** to inquire about shipping options.
#### 2. **Processing Time**
– Orders are processed within **1-3 business days** from the time they are placed. Please note that during peak seasons or holidays, processing times may be slightly longer.
– You will receive an email confirmation once your order is processed, and a shipping notification with tracking information once your order has been shipped.
#### 3. **Shipping Methods and Delivery Time**
We offer several shipping methods to suit your needs. Estimated delivery times depend on your location and the shipping method selected at checkout. Please see below for approximate delivery times:
– **Standard Shipping**: 5-7 business days (within [Country/Region])
– **Expedited Shipping**: 2-4 business days (within [Country/Region])
– **International Shipping**: 7-14 business days (varies by destination)
Delivery times may vary based on factors such as weather, holidays, and carrier delays.
#### 4. **Shipping Costs**
Shipping costs are calculated based on your order’s weight, size, and destination. You will see the exact shipping charges at checkout before you complete your purchase. Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website.
– **Free Shipping**: [Provide any specific conditions, e.g., for orders over a certain amount]
– **Flat Rate Shipping**: [Insert flat rate if applicable]
#### 5. **Order Tracking**
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to follow the progress of your delivery on the carrier’s website. If you have any questions or concerns about tracking your order, please contact us at **[Insert Email]**.
#### 6. **Damaged or Lost Items**
If your item arrives damaged or you believe it has been lost in transit, please contact us immediately at **[Insert Email]**. We will work with the carrier to resolve the issue and either send a replacement or issue a refund, depending on the situation.
#### 7. **Delivery Issues**
While we make every effort to ensure timely delivery, please note that we are not responsible for delays caused by the shipping carrier, incorrect delivery addresses provided by customers, or unforeseen events such as weather disruptions. If your tracking shows a delivery attempt was made but you did not receive the package, please contact the carrier or reach out to us for assistance.
#### 8. **P.O. Boxes and APO/FPO Addresses**
We currently do not ship to P.O. Boxes or APO/FPO addresses. Please ensure you provide a valid physical address when placing your order.
#### 9. **International Shipping**
For customers outside of **[Your Country/Region]**, international shipping charges will apply. Delivery times may vary depending on your location. Please note that you may be subject to additional customs fees, duties, and taxes upon delivery, which are the responsibility of the customer.
#### 10. **Address Changes**
If you need to change the shipping address after placing your order, please contact us immediately at **[Insert Email]**. We will make every effort to update your order, but please note that we cannot guarantee changes once the item has been shipped.
#### 11. **Returns and Exchanges**
For information on how to return or exchange items, please refer to our [Refund and Returns Policy].
#### 12. **Contact Us**
If you have any questions regarding shipping or delivery, please feel free to contact our Customer Support team:
– Email: **[support@primaurban.com]**
– Phone: **[+505-378-5411]**
Thank you for choosing **PrimaUrban**. We look forward to delivering your fireplace products!
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